We listen carefully to the voice of our residents in shaping our care, making them feel fully at home. Here is a representative selection of their comments and a flavour of testimonials from their families.

My mother came in February 2019. Both she and I have been delighted by the quality of the service and the care and attention to detail. The staff work very hard and there is an excellent programme of activities. The food and care are of very high quality. I am delighted with it.

With a very cheerful and welcoming motivated team, Avenue House is a unique care home. It is genuinely a ‘home from home’ environment where each resident is treated as an individual. Literally, nothing is too much trouble for the dedicated staff. Unlimited visiting hours allow us to see my mum whenever we wish. Outstanding range of activities and stimulating events but total respect for privacy.

My Nan has been here for nearly a year and its the best decision we made for her. Suffering from Alzheimers has its ups and downs and the home is fantastic with her and her needs! She loves it here, has made new friends with residents and staff alike! The activities they provide are brilliant and the fact it’s all in one place wonderful!
I know she will be happy here for a long time to come!

Thank you Lord that I am now living here. I am so well looked after, in fact absolutely love it here.

The home has a very peaceful and happy atmosphere. The staff seem very caring and it has a lovely little garden. My Aunt enjoys the food.

Avenue House provides a safe and caring environment for all those who are fortunate to live there.
The staff are caring, respectful and polite.
The home is clean, friendly and has a lovely atmosphere.

Very good – I’m very pleased to be here.

My father is extremely happy at Avenue House.
The staff are amazing, each one knows my father very well and treat him with great kindness and all have time for his friends and family too, which allows me to have trust and confidence in their responsibility of caring for my father. I can’t rate Avenue House highly enough.

The overall standard of this care home overall is excellent, my room is ideal for me and is cleaned and hoovered most days. The staff are very friendly and always treat the residents with respect. The management do their very best to accommodate the residents, arranging outings. We have a wish tree where we can fill in the leaves with our wishes. My wish was to climb Crook Peak which was granted! The food is also very good with multiple choices. I have been here for just over a year and I soon was made to feel at home!